Pathway to Success

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		£595.00 +VAT (Total, £684.25)

		Course ref PIM02

Delivering Process Management and Process Improvement

Aim
To enable delegates to understand the essentials of achieving success through process management and improvement.

New dates still to be finalised and will follow in due course

More Detail
The need to manage effectively an organisation’s processes is increasingly critical to success. Managing processes is a key to speed, efficiency, cost and effectiveness. This course provides a highly participative approach to learning how to manage and improve processes using proven tools, techniques and methodologies.

Content:

Processes: what they are and why they are important
A process for managing processes
Identifying processes and building a process view of your organisation
How to identify processes critical to the success of the organisation
Defining processes: purpose, boundaries and activities
How to establish targets, standards of performance and key process measures
Involving people in process management and improvement
Process improvement approaches
Planning a process improvement project
Tools and techniques for mapping and analysing processes

This is a 2 day course with the following dates and locations starting on:

		This month's diary
		Click on above link for a full list of this month's courses.

The course includes
Delegates will:

Gain a clear understanding of the importance of process management
Develop knowledge of the wide range of benefits possible from improved processes
Learn from successful approaches to manage and improve processes
Identify how involving people can contribute to success through processes
Gain an understanding of the key principles of a high performing process